Harbour Housing

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Improving Access Project Co-ordinator

This is a one-year secondment

To be based in St Austell, working flexibly between organisations

Hours – 0.6 WTE

Salary paid at Band 6 (NHS Agenda for Change)                    



Cornwall Hospice Care is the only adult hospice provider in Cornwall. It provides 20 inpatient beds on 2 sites (one in St Austell), community outreach hubs, a 24/7 advice service for professionals, clinics in the acute hospital, inreach to other care settings and education across the healthcare community.  It is committed to collaborative and innovative working to enable all those in need of palliative care to access services and set up an Improving Access group in 2019 to bring together those involved in care for people who struggle to do so (including homeless and vulnerably housed).


St Austell Community Health provides primary care services to over 30,000 people in the St Austell area and already provides an inreach GP clinic in Harbour Housing’s main hostel site.


Harbour Housing directly houses over 70 vulnerable people in the St Austell area and provides outreach workers to more.  They have a track record of collaboration to support their clients’ needs.


Cornwall has high indices of deprivation across the board. It has rising homelessness with both rough sleepers (often rural and hidden) and especially with vulnerable housing. St Austell is the largest conurbation in Cornwall and has the highest proportion of people in hostel, temporary and B&B accommodation including very high numbers of vulnerable groups: those with substance and alcohol dependence, those escaping domestic violence and ex-prisoners. There is a homelessness GP service in West Cornwall but none in Mid or East Cornwall so there is an existing health inequity in this area.




Homelessness, substance dependence and social deprivation all predict for poor health outcomes and early death, and also for poor access to healthcare services including end of life care. Average age in this group is rising with increasing chronic and terminal disease needing good care planning, palliative and end of life care.


Despite all of this these patients are rarely referred to hospice services, receive little advance care planning, struggle to access medication or care, tend to die in the acute setting and those close to them are not referred to bereavement support.


This project will bring together the existing knowledge, skills and resources of these three organisations to facilitate homeless and vulnerably housed people to access care, be supported in advance care planning and enable those close to them to access bereavement support. It will ensure the services which are already there – such as the hospice advice line, community hubs and inreach clinics at the hostel – are better used. It will also help develop innovative solutions to barriers to care: for example, by enabling end of life drugs to be supplied safely to people in vulnerable housing and to support people to stay in their preferred environment at end of life. By involving residents of Harbour Housing’s hostels in planning services we will ensure we are meeting real needs and wishes, and also supporting individuals to talk about dying and bereavement. Education programs will develop resources which can be shared locally and nationally.


Improving Access Project Co-ordinator Role

We are advertising for a project coordinator, seconded from any of the three organisations, to lead development and implementation of the project. They will liaise with key staff in each organisation, coordinate education resources and events for staff. They will also liaise with those in the wider health and social care community in and beyond Cornwall to ensure that the project develops in line with best practice and local needs. We have already established the need for the following key elements of

the program:

  • Education for hospice, housing support and primary care staff to support assessment of needs, supportive and open discussions about prognosis, wishes and care planning, complexities of prescribing and providing end of life care in vulnerable housing settings.
  • Development of facilities and skills within HH’s current provision to enable residents to remain there at end of life.
  • Innovative ways to safely prescribe, store and provide end of life medication to those in vulnerable housing whilst minimising risks of diversion or misuse.
  • Support for vulnerably housed people to talk with one another and their support workers about death and dying in a safe and supportive context
  • Information and resources for patients, carers and professionals
  • Information and signposting to bereavement support for friends and family

Many of the resources and services needed already exist but are not accessible to this group and so a key role of the project coordinator will be identifying these gaps and barriers so that they can be addressed.



This is an exciting post as a secondment open to staff at Cornwall Hospice Care, St Austell Community Health and Harbour Housing.  The role is key to taking the work forward and involves co-ordinating the different projects, working collaboratively with the three core organisations and wider partners.  The successful applicant will be developing education, resources and pathways to help those most in need access responsive, compassionate and individualised care for them and their loved ones and end of life and in bereavement.


It is a one-year secondment at 0.6 WTE.  If you think you might be interested, would like to know more or have an informal conversation about this role then please contact Dr Carolyn Campbell Carolyn.Campbell8@nhs.net


For full job description and person specification and to apply for this position, please contact the HR Department at Mount Edgcumbe Hospice on 01726 65711 or email your CV and covering letter to hradmin@cornwallhospice.co.uk



Closing date:    30/6/20

Interviews:         7/7/20

Position Title Support Worker, Client Support Services
Reports to: Support Manager, Client Support Services
Job Description

This job sits within Cosgarne Hall Limited and its subsidiary Harbour Housing which helps single homeless people to live independently by providing high quality support. People accessing the service may be experiencing multiple disadvantages related but not limited to physical health, mental health, learning disabilities, acquired brain injury, autism, rough sleeping, substance addiction, contact with the criminal justice system, social isolation, poverty and/or abuse.


The successful candidate will effectively manage and assist an assigned caseload of clients based on their support needs and promote their recovery as well as their strengths and abilities, empowering them to identify their goals and aspirations.


The individual will complete comprehensive support and risk management plans with their clients and ensure data is recorded on our online portal. They will engage clients in weekly support sessions, work with them on detailed move-on plans and signpost effectively to other agencies such as advocacy services.


They will possess clear understanding of the service delivery and resources available for clients and be able to liaise with other agencies and stakeholders.


They will also ensure that all clients are given the security and support to maximise their independence, dignity and choice in accordance with the aims of the service.


The thing we look for most in all of our staff is an empathy for our clients and a desire to help people.



Training will be provided in service delivery as well as specific qualifications such as Basic Drugs Awareness, Safeguarding and Naloxone use.

Opportunities for Progression

This role comes with many opportunities for progression to roles including but not limited to Team Leader and Senior Support Worker. There are also opportunities for specialising in a specific area of service and receiving training to enhance this.


Occasional (may be regular in some locations). Full driving licence preferred.


A flexible approach with some weekend and evening work required. Personal requirements may be discussed at interview.

Fluent spoken and written English.

Literacy and Numeracy equivalent to at least GCSE grade C English and Maths.

Excellent communication skills.

Please send your CV and a cover letter with the subject heading ‘Support Worker Job’ to: support@harbourhousing.com

Voluntary Roles

Commitment: 1-2 hours a week, set hours.

Requirements: Friendly, non-judgmental, flexible.

Activity Volunteers run sessions for our residents to promote wellbeing and engagement.

We have a calendar of activities including art, yoga, board games and beauty groups, with sessions changing throughout the year to meet the needs of current residents.

Volunteers are required to run these sessions either independently or in conjunction with staff and other volunteers. This is a hugely vital role as it is important that our residents are encouraged to pursue their interests and develop new hobbies, as well as interacting with people outside of their immediate support network.

Volunteers must be flexible and understanding of resident needs.

Commitment: 1-2 hours a week, flexible hours.

Requirements: Up to date driving licence and access to own vehicle.

The Volunteer Driver role is incredibly flexible and dependent upon availability.

We have one set route after working hours where we require a driver to deliver food donations from a supermarket once a week which could be suitable for those who wish to support us but have limited availability during the working week.

For those with more availability, we also require drivers who could support on short journeys within St Austell and the surrounding areas when needed, such as taking clients to doctors appointments, the food bank or out shopping.

Fuel expenses will be paid.

Commitment: 1 hour a month

Requirements: Friendly, Non-Judgemental

It is really important for our residents to have social interactions and human connections outside of professional interactions.

Befriending sessions can be anything from a chat in a coffee shop, to a weekly grocery shop, help doing some laundry or spending some time together down on our smallholding.

Volunteers are matched up with a client based on age, shared interests and compatibility.


Commitment: 4 hours a month, flexible hours.

Requirements: Independent working, comfortable with light manual tasks

With seven properties across St Austell, Garden and Property Volunteers help us to maintain them and ensure that they are kept to a high standard.

Depending on strengths of the volunteer, this can include weeding and tending to our allotment, pruning, mowing or general property maintenance.

Commitment: 4 hours a month, flexible hours.

Requirements: Administrative experience

Administrative Volunteers bring their own specific skills to our organisation, whether that be in accounts, HR, policy or anything else they feel would benefit our operation.

Commitment: 1 day a year

Requirements: Friendly, Approachable, Good Communication

The Harbour Housing team attends various events across the county to spread the word about the work that we do, from village fairs, to group presentations,  to county festivals.

Events Volunteers support at these events and help to engage with the community as well as promoting our services.

Our events calendar spans the whole year so attendance can be arranged to suit availability of the volunteer.

Volunteers will be required to attend a 1 hour training session prior to attending the event.

Commitment: 2-3 hours a week, flexible hours (late morning and early evening hours available) 

Requirements: Comfortable in a kitchen environment, enjoys cooking, baking, friendly and approachable. 

Kitchen Volunteers will be involved in food preparation, creating new menu options, cooking and serving for our residents in Cosgarne Hall for a light lunch or evening meal. We have a friendly team of enthusiastic resident volunteers who help out in our kitchens daily, and external volunteers can assist however they wish.

Volunteers will be required to complete a Food Hygiene Certification, for which the cost and expenses will be paid for by us.

Over winter the council will activate SWEP (Severe Weather Emergency Protocol) where emergency shelter is provided to those living on the streets. Cosgarne Hall will be providing this accommodation for our region. We need volunteers to help us support our guests to access the appropriate services as well as serving hot drinks and food during the evening.

Ideal qualities in a candidate:

  • Non-judgmental
  • Patient
  • Supportive
  • Compassionate


This provision is dependent on weather so we cannot offer exact rotas in advance but if you think you may be suitable for this position please get in touch with your availability and we will add you to our on-call database.


There will be several shifts during the night and we will work flexibly with you on availability.


Email: support@harbourhousing.com with your interest and availability.