ASSISTANT TENANCY SUSTAINMENT OFFICER CLIENT SUPPORT SERVCIES
SENIOR TENANCY SUSTAINMENT OFFICER CLIENT SUPPORT SERVICES
To effectively manage an assist an assigned caseload of clients based on their support needs and to promote their recovery as well as their strengths, abilities and empower them to identify their goals and aspirations.To Complete comprehensive support and risk management plans with the client and ensure they are used in connection with ECCO recording system, to engage clients in weekly support sessions as well as working with them on detailed move-on plans as well as being able to signpost effectively to other agencies such as advocacy services etc…Possess clear understanding of the service delivery and resources available for clients and be able to liaise with other agencies and stakeholders.
Ensure that all clients are given the security and support to maximise their independence, dignity and choice in accordance with the aims of the service.
Regular (may be regular in some locations)
A flexible approach with some weekend and evening work required, Requirement for working outside normal hours as and when required.
Responsible for the delivery of a quality service that responds to customer, organisational and financial needs, which will result in the creation and continuation of sustainable housing management services in line with the charities aims and objectives.
Intensive Housing Management (Client Support Support)
This job sits within Cosgarne Hall Limited (CHL) which helps people to live independently by providing high quality, registered and non-registered specialist housing services.
This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels.
The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both Health & Safety and Equality & Diversity always.